We are seeking an experienced Help Desk Technician familiar with supporting clients in an Enterprise Environment, to work for the world's top corporations and high visibility brands. Contact us to find out why CompuCom IT Workforce Solutions is the employer of choice for contractors!

Level 1 Helpdesk support position must have a strong Customer Service background with the ability to solution issues in a quick and timely matter. Must have high levels of Windows, support with and understanding of Active Directory (multiple domain environment tasks), users, groups, objects, etc. Demonstrate basic networking, how to use command line level tools like ping, tracert for troubleshooting, how to map a network drive.
Responsibilities to include:

* Answering calls for an 8 hour shift with the flexibility to work between 7AM-7PM.
* Supporting basic networking, be able to narrow down connectivity issues regarding network, share folder access or internet / intranet access and escalate to the correct resolver group.
* Working with multiple teams to solution issues for our client.
* Must be willing to take part in a rotational / on-call schedule for at home, after hours support.

Summary:

* Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
* Responds to telephone calls, email and personnel requests for technical support.
* Documents, tracks and monitors the problem to ensure a timely resolution.
* Relies on instructions and pre-established guidelines to perform the functions of the job.
* May involve use of problem management databases and help desk system.
* Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.

Qualifications:

* 1-2 years working in Help Desk Support in an Enterprise Environment
* Strong Windows support knowledge
* Must be good with explaining processes to customers
* Must have worked in an enterprise type environment with an understanding of Active Directory users, groups, objects
* Understanding of basic networking, ability to narrow down connectivity issues regarding network, share folder access or internet / intranet access and escalate to the correct resolver group
* Strong MS Outlook knowledge
* Service Now experience a plus
* Minor ardware remote troubleshooting as well
* MAC background a plus
* Proficiency in Microsoft Office products and Exchange
* Proficiency in VPN application and networking knowledge
* Strong Customer Service focus
 

Galina Mykhailova
Proffesional Recruiter

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