HSKP Supervisor at award-winning luxury hotels chain

Company: Raffles Hotels & Resorts Location: Victoria Department: Hospitality Employment Type: Full Time

Summary of Responsibilities:


Responsibilities and essential job functions include but are not limited to the following: 

• To consistently provide thoughtful, caring and sincere service
• To lead and supervise the day-to-day operation of the department to ensure service standards are followed
• To handle Guest concerns and react quickly, logging and notifying the proper areas 
• To actively participate in daily briefing, daily warm up and department meetings
• To ensure Room Attendants are informed daily about priorities in their section
• To follow departmental policies and procedures 
• To report necessary maintenance items
• To follow all safety and sanitation policies
• Other duties as assigned

 

 

Qualifications: 
• Previous leadership experience an asset
• Excellent communication and organizational skills 
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team 
• Ability to focus attention on guest needs, remaining calm and courteous at all times


Physical Aspects of Position:  
Physical aspects of the position include but are not limited to the following: 
• Constant standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps 

 

Svitlana Kovalenko
Professional Recruiter

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