SUMMARY

Assists in the coordination of the front office activities of the hotel and resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through delegation to other employees. 

Helps to assign duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures.

Confers and cooperates with other department heads to ensure coordination of activities.

Answers inquiries pertaining to hotel policies and services.

Greets important guests.

Patrols public rooms, investigates disturbances, and responds accordingly.